Refund policy

You can always contact us for any return question at sales@hudsonsestatejewellery.com.au

Unfortunately, we cannot accept returns on gift cards.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do not offer refunds due to change of mind.

If you need to return or exchange, an item due to it being inaccurately described, you must get in touch with us within three days of receiving the item.

It's important that you return all the original materials, such as the box, packing inserts, and cards, along with the jewellery piece. 

If you haven't contacted us to arrange a return and posted it within this 3-day window, we reserve the right to decline the return.

Please note that the cost of returning the item is the customer's responsibility, and all returns must be sent using an express box for shipping, not a satchel. The posted item must include insurance cover to the value of the purchase – as we include when we send the item to you. We recommend taking a picture of the box before shipping as a precaution in case the item is lost or damaged during delivery.

Once we receive the item, we'll inspect it to make sure it's in its the same condition as it was prior to the sale before processing the refund.

Please note: we don't accept returned items that have been altered or resized from the original condition we sold them in. We can't control, endorse, or be responsible for the work done by other tradespeople. We reserve the right to refuse a refund if any of the above criteria haven't been met.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Processing refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@hudsonsestatejewellery.com.au.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.